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Terms and Conditions of Sale

By making a purchase from The Pedal Zone ApS, you agree to these terms.

Legal Information

Our official company details are:

The Pedal Zone ApS
90C Nordlandsvej
Risskov 8240
Denmark
CVR/VAT : DK42453935

VAT

All pricing displayed on The Pedal Zone’s website for EU countries is including VAT and orders to these EU countries will be charged with the local prevailing VAT rate.

Delivery Terms

We strive to process and ship out all orders for products that are in stock within one business day. In an effort to ensure speedy delivery, we work with carefully selected logistics partners so you should receive your chosen product(s) in the shortest time possible.

However, depending on the country your order is being shipped to, it will usually take between 1-5 days for your shipment to arrive at its destination. Some countries can take longer, but if there is a delay that is out of our control we will endeavor to notify you as soon as we can.

Should any products contained within your order not currently be in stock, as indicated on the product and checkout pages, we will inform you as soon as possible regarding their estimated date of delivery. Occasionally, shipments from our suppliers may not reach us within expected quoted time frames and in these cases, we will be unable to meet the relevant advised shipment date. Whilst we appreciate that these rare occurrences may be frustrating, we will strive to continuously provide you with the most accurate and updated information available.

Returns Policy – Tangible Goods*

Please note there is a separate policy for *TPZ On-Demand Merchandise below

As per Danish law, we offer a no quibble 14-day returns policy on online tangible goods purchases, from the day you receive an item ordered from us.

To be eligible for a return under your legal right of return/exchange, the product must be returned to us in exactly the same condition as you received it, with all relevant supplied accessories and with its original packaging complete, as this is intrinsic to the value of the goods. Any right of return/exchange lapses if the item is used in a way that reduces the value of the goods. You’ll also need the receipt or proof of purchase.

To initiate a return, in the first instance you should contact us at sales@thepedalzone.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Communication by any other means than an email will not necessarily be acknowledged.

You can always contact us for any questions relation to this policy at sales@thepedalzone.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help to make it right for you.

Exceptions / non-returnable items and Non-Tangible Goods*

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items from the TPZ On-Demand Merchandise store) sale or B Stock items, unless they are faulty. In addition, we cannot accept returns on gift cards etc.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

If upon receiving your order, you decide that you would prefer to purchase an alternative item, please initiate a return for the item currently in your possession via sales@thepedalzone.com and once the return is accepted, place a new order for the preferred item.

Payment of goods

Depending on your method of payment, your card will be charged at the point of ordering your goods and then, for goods in stock, made ready for speedy dispatch within one business day. For goods not in stock that you wish to pre-order, your card will be charged at the point of ordering and we will inform you of the estimated dispatch date. We reserve the right to cancel and refund pre-orders if goods deem not to be available for reasons out of our control.

Refunds

We will notify you once we’ve received and inspected your return and inform you regarding the status of any refund. In the event that a refund is approved, you’ll be automatically refunded using your original payment method. Please be advised that it can take some time for your bank or credit card company to process and post the refund to your account.

Warranty

As a store based in Denmark, we offer a 2-Year limited legal warranty on all Tangible Goods purchases (except consumables such as strings, Velcro, batteries etc.).

Any warranty claims must be made within a reasonable time and no later than 2 months after a defect is discovered.

Our service department will usually arrange a manufactured authorised repair on defective items. If the item cannot be repaired within a reasonable time, we will seek to replace it, if possible.

If you wish to make a warranty claim, please get in touch with our service team for further instructions:
service@thepedalzone.com

Communication by any other means than an email to our service team will not necessarily be acknowledged.

Responsibility

Unless otherwise stated in Danish law, we cannot be held responsible for any delay to you caused by repairs or replacement of faulty goods.

Extended manufacturer warranties

Some manufacturers offer an extended manufacturer warranty, which can exceed the legal 2-year limited warranty included with EU purchases from The Pedal Zone ApS. To make use of this warranty, please contact the relevant manufacturer or local distributor directly for advice. Although we will do our best to help any of our customers out in the right direction, please note that, as an as intermediary, The Pedal Zone ApS is not able to accept extended manufacturer warranty work.

Disclaimer

The Pedal Zone ApS makes all reasonable effort to ensure that all information provided through The Pedal Zone ApS and / or its website is accurate. However, it may be possible from time to time there may be occasional errors or omissions, for which The Pedal Zone ApS shall not be held responsible for.

The Pedal Zone ApS makes no representation or warranty, express or implied, as to the accuracy or completeness of the information provided or the contents of its website. Neither The Pedal Zone ApS nor its related companies, associates, directors, officers, employees or agents shall have any liability to any person(s) or entity(ies) for any direct, special, indirect or consequential damages, or any other damages of any kind whatsoever, or for costs or expenses resulting from their use of information provided by The Pedal Zone ApSor the contents of its website or any other platform or entity connected to The Pedal Zone ApS. Any and all decisions which may be based on information provided by The Pedal Zone ApS, its employees, agents and/or representatives, or information provided on its website, are entirely the responsibility of the potential customer(s).

Complaints

We will always do our utmost to always satisfy and make things right with our customers, but also realise that nobody can be perfect and sometimes mistakes may be made. Any complaints in the first instance should be addressed to info@thepedalzone.com where we will do our best to resolve any situation, within our power to do so.

If you are resident in the EU and after first contacting us, we have been unable to remedy your complaint to your full satisfaction, the EU Commission’s Online Dispute Resolution portal can also be used for filing a complaint. Note, when filing the complaint, you must use our email address info@thepedalzone.com

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